CarryExpress24 ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect when you use our website, our tracking pages and our shipping services, and how we handle it.
When you place an order with one of our merchant partners, we receive the information necessary to deliver the parcel: your name, postal address, email address, phone number, and the parcel's contents declaration. We also receive a tracking number that uniquely identifies your shipment.
When you visit this website, our servers log standard technical information such as IP address, browser type, referring page and time of access. We use this only to operate the site, prevent abuse and improve performance.
We share your personal data only with parties strictly required to deliver your parcel: customs authorities, last-mile carriers, and our subprocessors (cloud hosting, email delivery). We do not sell your data and we never share it for marketing purposes with third parties.
We use cookies to keep this site functional and to understand how it is used. See our Cookies Policy for details.
We retain shipment records for the duration required by applicable customs and accounting laws (typically up to 7 years). After that period, we delete or anonymise the data.
Depending on your country of residence, you may have the right to access, correct, or delete your personal data, or to object to certain uses of it. To exercise any of these rights, please email us at support@carryexpress24.com.
Because we deliver internationally, your data may be transferred to countries outside your country of residence. We use standard contractual clauses and other safeguards to protect your data during such transfers.
We protect your data with industry-standard measures (encryption in transit, access controls, regular security reviews). No system is perfectly secure; if you believe your data has been compromised, please contact us immediately.
Our services are not directed at children under 16. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when. Material changes will be highlighted on the page.
Questions about this Privacy Policy? Email us at support@carryexpress24.com.